A frequently expressed frustration with law firms is unresponsiveness on the part of legal counsel. We are aware of this concern and are committed to providing our clients with timely, practical and cost efficient advice and solutions.

Timeliness

We understand that clients require answers in a timely fashion. There is no point delivering the right answer at a time when it is no longer useful.

We ensure that client needs are met in a timely fashion by making responsiveness a core firm value. Timely advice is made possible by our size and our team-oriented approach to client services. Our team-oriented approach is designed to make a number of contact points within the firm available to each client. If you need an answer and your contact lawyer is unavailable, there will be several people on hand with whom you are familiar who can provide you with assistance.

Practicality

We understand that clients usually do not want a dissertation of the law. Rather, they need answers to their problems. This is especially so in the field of employment and labour law.

This observation guides much of our approach to our practice. We are committed to using a simple, plain and concise style of writing which avoids unnecessary technical detail, gets to the root of each question and answers it.

Secondly, we understand it is our clients who will have to implement and live with any proposed solution. We assist you in fashioning solutions which are suited to your workplace, responsive to your organization's strategies and which send your message to your employees.

Billing Practices

We understand that clients are concerned about legal fees. If you ask for a cost estimate at the beginning of a project, our lawyers will do their best to deliver a realistic one. You are entitled to, and will receive in writing, updates that detail ongoing costs and disbursements.

We want every client to be satisfied that they are receiving value that is commensurate with the cost of the service provided. Our billing practice is to match the skills of the right person to the tasks at hand for every stage of the file. For instance, if a student or associate can ably handle a task, you will be billed at the student or associate's rate. If a senior lawyer can perform the work at a higher rate but in less time, we will recommend a senior lawyer to you.

We use technology wisely and have an up to date research base of materials to provide you with the most updated and timely information in a cost efficient way.

Value Added

We do not see our role for our clients as simply being responsive to the specific questions raised by our clients. Part of our service to you involves bringing significant information arising in our field to your attention in a timely and useful fashion. We also host a number of seminars so that our clients can be kept up to date on the information which is most useful to them.

Business Oriented Approach

In the current economic climate, our clients are forced to think harder and work harder. You have a right to expect the same from your law firm. We recognize that our clients expect us to provide advice in a business like fashion and to manage our time and resources the way you manage yours. That is our commitment to you.

Privacy

Our firm safeguards the privacy and confidentiality of information about our clients. Click here for our firm's privacy policy.

Client Identification and Verification

The Law Society of British Columbia requires that we collect and retain certain information relating to client identification and verification. You will be advised as to the specific information we require in order that we may provide you with legal services. Click here for an information sheet on the Law Society’s rules for client Identification and Verification.